Terms Of Service
Last updated on October 2026
Welcome to INNOVACORE AI. These Terms of Service ("Terms") govern your access to and use of the website, products, custom AI agent solutions, automated messaging services, consultancy, and training services (collectively, the "Services") provided by INNOVACORE AI LLC ("INNOVACORE AI," "we," "us," or "our").
By accessing our website or engaging our Services, you ("Client," "User," or "you") agree to be bound by these Terms. If you do not agree to these Terms, do not use our website or Services.
1. Scope of Services
2. Eligibility & Account Responsibilities
3. Client Responsibilities & Data Input
4. SMS Communications & Mobile Messaging Terms
5. Intellectual Property Rights
6. AI Output Disclaimers & Performance
7. Fees and Payment
8. Limitation of Liability
9. Indemnification
10. Termination
11. Governing Law & Dispute Resolution
12. Changes to Terms
13. Contact Information
1. Scope of Services
INNOVACORE AI provides artificial intelligence consultancy, custom AI agent architecture, AI-powered software-as-a-service (SaaS) tools, corporate training, managed digital presence solutions, and automated communication/notification workflows for businesses. Specific deliverables, pricing, and project milestones are governed by separate Statements of Work (SOW) or written agreements between the parties.
2. Eligibility & Account Responsibilities
You must be at least 18 years old and possess the legal authority to enter into these Terms on behalf of yourself or the entity you represent.
You are responsible for safeguarding any credentials, API keys, or accounts used in connection with our Services.
You agree to notify us immediately of any unauthorized use of your credentials or accounts.
3. Client Responsibilities & Data Input
Accuracy of Data: You represent and warrant that you own or have obtained all necessary licenses, permissions, and rights to use any data, prompts, or content ("Client Input") you provide to us or our systems.
Prohibited Activities: You agree not to use our Services to:
Violate any applicable federal, state, local, or international laws or regulations.
Generate or disseminate unlawful, infringing, harmful, or defamatory content.
Reverse engineer, decompile, or attempt to extract source code from proprietary algorithms, platforms, or tools provided by INNOVACORE AI, except as permitted by law.
Overload, disrupt, or introduce malicious code into our systems or underlying hosting infrastructures.
4. SMS Communications & Mobile Messaging Terms
By providing your mobile phone number, opting in via web forms, or configuring automated alerts within our systems, you agree to the following messaging terms:
Program Description: INNOVACORE AI provides automated, transactional short message service (SMS) notifications, including phone intake inquiry summaries, account operational alerts, appointment reminders, and case lead updates to authorized account administrators, staff members, and end users.
Message Frequency: Message frequency varies depending on your account activity, configuration, and incoming phone intake volume.
Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.
Opt-Out Instructions: You can cancel the SMS service at any time. Simply text STOP to our toll-free messaging number. After you send the SMS message "STOP" to us, we will send you an SMS message confirming that you have been unsubscribed. Once confirmed, you will no longer receive SMS messages from that service unless you explicitly re-subscribe.
Support & Help: If you experience issues with our messaging program, you can reply with the keyword HELP for more assistance, or contact our support team directly at info@innovacoreai.com or info@innovacore.ai.
Carrier Disclaimer: Wireless carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages.
5. Intellectual Property Rights
INNOVACORE AI Property: All pre-existing software, frameworks, proprietary prompt architectures, algorithms, training materials, website designs, trademarks, and documentation remain the exclusive property of INNOVACORE AI or its licensors.
Deliverables & Client Data: Ownership of custom agents, specific client outputs, and integration code will be designated within the applicable Statement of Work. You retain full ownership of all confidential business data and Client Input submitted to us.
Third-Party Platforms: Our solutions may integrate third-party AI foundation models, APIs, and cloud services (e.g., OpenAI, Anthropic, Twilio, Retell AI, Google Cloud). Your use of these integrated features is subject to the respective terms and acceptable use policies of those third-party providers.
6. AI Output Disclaimers & Performance
Probabilistic Nature of AI: Artificial intelligence systems generate outputs based on probabilistic models. While we design and validate systems to ensure reliability, INNOVACORE AI does not warrant that AI-generated responses, automation workflows, or predictive data will be error-free, uninterrupted, or completely accurate at all times.
Human-in-the-Loop: You acknowledge that operational decisions based on AI outputs remain the responsibility of the Client, and appropriate human review should be maintained where critical business decisions are involved.
7. Fees and Payment
Fees for consulting, custom builds, and ongoing retainers are set forth in your service agreement or invoice.
Payments are due as specified on invoices. Late payments may result in suspension or termination of access to managed systems or active agent deployments.
8. Limitation of Liability
To the maximum extent permitted by applicable law, in no event shall INNOVACORE AI LLC, its directors, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, goodwill, or business interruption—arising from the use or inability to use the Services. Our total aggregate liability under these Terms shall not exceed the amounts paid by you to INNOVACORE AI for the specific service giving rise to the claim during the preceding three (3) months.
9. Indemnification
You agree to defend, indemnify, and hold harmless INNOVACORE AI LLC from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of your violation of these Terms or your misuse of AI outputs in violation of third-party rights or applicable laws.
10. Termination
Either party may terminate the business relationship according to the terms specified in the applicable Statement of Work. We reserve the right to suspend or terminate access to our website or managed platforms immediately if you breach these Terms.
11. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts located in Henrico County or Richmond, Virginia.
12. Changes to Terms
We may update these Terms periodically. Any modifications will be posted to this page with an updated "Last Updated" date. Continued use of our Services after modifications indicates acceptance of the revised Terms.
13. Contact Information
For questions regarding these Terms or our messaging practices, contact us at:
INNOVACORE AI LLC
Email: info@innovacoreai.com
Address: 8401 Maryland Dr. Ste A, Richmond VA 23294